At AN Tyres, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry, book a service or use our services.
This policy is intended to explain our practices in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
AN Tyres provides professional automotive services including tyres, vehicle servicing, MOT-related services, air conditioning servicing and other vehicle maintenance services.
Business: AN Tyres
Website: www.antyres.co.uk
Email: info@antyres.net
Telephone: 07715 331533
Address: Square Hill Road, Maidstone, Kent, ME15 7TL, United Kingdom
For questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Information We May Collect
Depending on how you interact with AN Tyres, we may collect personal information including:
Your name
Telephone number
Email address
Vehicle registration number
Vehicle make and model
Information relating to the services your vehicle requires
Appointment and booking information
Details you provide when requesting a quotation
Communications between you and AN Tyres
Payment and transaction information where applicable
IP address and basic device/browser information
Website usage and analytics information
Cookie and consent preferences
We only collect information that is reasonably necessary to provide our services, operate our business and improve our website.
3. How We Collect Your Information
We may collect personal information when you:
Contact us by telephone, email or through our website
Request a quotation
Book an appointment or service
Visit our premises
Purchase products or services from us
Communicate with us through messaging or social media platforms
Leave a review or provide feedback
Browse or interact with our website
Certain technical information may also be collected automatically through cookies, analytics technologies and similar tools, subject to your consent where required.
4. How We Use Your Personal Information
We may use your information to:
Respond to enquiries and quotation requests
Arrange and manage appointments
Provide tyre, vehicle maintenance and other automotive services
Contact you regarding your booking or vehicle
Process payments and maintain transaction records
Provide customer support
Maintain appropriate business and accounting records
Improve our website, services and customer experience
Prevent fraud, misuse or security threats
Comply with legal, tax and regulatory requirements
Send marketing communications where we have an appropriate lawful basis and, where required, your consent
We will not use your personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.
5. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
Legitimate Interests – where processing is reasonably necessary to operate and improve our business, respond to customers, maintain security or provide effective customer service, provided your rights do not override those interests.
Legal Obligation – where we are required to process or retain information to comply with applicable laws.
Consent – where you have given us permission to process your information for a particular purpose, such as certain marketing or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
6. Cookies
Our website may use cookies and similar technologies to ensure that it functions correctly, understand how visitors use the website and improve its performance.
Cookies may include:
Strictly necessary cookies
Functionality cookies
Analytics cookies
Advertising or marketing cookies, where applicable
Where required by law, non-essential cookies will only be used after you have provided your consent.
You can manage your cookie preferences through our website’s cookie consent system or through your browser settings.
7. Google Analytics and Website Analytics
We may use analytics services, such as Google Analytics, to understand how visitors interact with our website.
These services may collect information such as pages visited, approximate location, device type, browser information, referral source and interactions with the website.
Where consent is legally required for analytics technologies, they will only be activated after the appropriate consent has been provided.
8. Google Ads and Advertising
AN Tyres may use online advertising platforms such as Google Ads to advertise our services and understand the effectiveness of our advertising campaigns.
Subject to your cookie choices and applicable law, advertising technologies may measure actions such as:
Telephone call interactions
Website visits
Contact enquiries
Booking-related actions
Other relevant website conversions
Where required, advertising and measurement cookies will only be used with your consent.
9. Sharing Your Personal Information
We do not sell your personal information.
We may share limited personal information with trusted third parties where reasonably necessary, including:
Website hosting and IT providers
Payment processors
Accounting or professional service providers
Analytics and advertising providers
Software and booking system providers
Government, regulatory or law-enforcement authorities where legally required
Third-party providers are expected to process personal information securely and only for legitimate purposes.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss or theft
Accidental destruction
Improper disclosure
Alteration or misuse
Although we take reasonable precautions, no website or electronic transmission method can be guaranteed to be completely secure.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting and regulatory obligations.
Different types of information may be retained for different periods depending on their purpose and applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
12. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including:
The right to be informed about how your information is used
The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to request restriction of processing
The right to object to certain types of processing
The right to data portability in applicable circumstances
Rights relating to certain automated decision-making
The right to withdraw consent where processing relies on consent
To exercise any of these rights, contact us at info@antyres.net.
We may need to verify your identity before completing certain requests.
13. Marketing Communications
We may contact existing or prospective customers regarding our services where permitted by law.
Where your consent is required for electronic marketing, we will obtain it before sending such communications.
You can ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting us directly.
14. Third-Party Websites
Our website may contain links to websites operated by third parties.
AN Tyres is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
15. Children’s Privacy
Our services are intended primarily for vehicle owners, drivers and customers requiring automotive services and are not directed towards children.
We do not knowingly seek to collect personal information from children through our website.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, technology or legal obligations.
Any updated version will be published on this page, and the Last Updated date will be amended accordingly.
17. Complaints
If you have concerns about how AN Tyres handles your personal information, please contact us first so that we can investigate and address your concerns.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
18. Contact Us
If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact:
AN Tyres
Square Hill Road
Maidstone, Kent
ME15 7TL
United Kingdom
Telephone: 07715 331533
Email: info@antyres.net
Website: www.antyres.co.uk
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeRex permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeRex to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeRex, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeRex bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to ThemeRex, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.